Retention Starts with Resilience: Listening to Your Team

Published on March 6, 2025

We’re heroes until we ask for help,” as one nurse at a large hospital put it to us recently. Nurses teetering on the edge of quitting aren’t rare, and stress is nudging some out faster than their passion can anchor them. It’s a retention red flag waving in plain sight. Aflac’s 2024 study pegs high stress at 38% of employees, and in healthcare, where every shift tests endurance, that pressure compounds. Hospitals face relentless demands—patient loads, tight staffing, rising costs—yet losing skilled staff to burnout isn’t just a loss of talent; it’s a hit to care and culture. The fix? Resilience, built by truly hearing your team.

The data backs this up: stress isn’t a phase—it’s a churn driver. But here’s where it shifts—resilience isn’t about tougher people; it’s about smarter support that helps staff bounce back, like having a moment to recharge after a tough shift. Industry insights show 87.5% of workers value solutions tailored to their needs, per a 2024 Press Ganey workforce report, yet too often their voices get lost in the shuffle of daily operations. HR leaders can bridge that gap with practical steps that turn frustration into staying power. Here’s how to start:

  • Run Surveys: Ask straightforward questions—“What’s your biggest stressor?” or “What would make your day better?” Quick polls, even anonymous ones, surface pain points fast.
  • Host Focus Groups: Dig into survey responses with small, candid chats. A handful of staff can unpack what’s working and what’s not—no grand summit needed.
  • Act Fast: Pilot one fix within 30 days—say, a break tweak or a schedule swap. Speed shows you’re listening; staff notice when feedback turns into action.

These aren’t sweeping changes—they’re targeted moves that fit within the realities of healthcare’s pace. Hospitals are stretched, and well-meaning efforts can get sidelined by urgent priorities. Yet resilience grows when staff feel heard, not just seen. A state-wide hospital system offers a case in point: after listening to their team, they introduced a recharge option staff used over 1,100 times in 60 days, with 87.5% eager to keep it. It’s proof that tuning in pays off.

HR leaders, you’re steering through tough waters, and your team’s staying power is a cornerstone. Listening doesn’t just ease stress—it builds loyalty. There’s room to go beyond the day-to-day and strengthen what keeps your staff here. Subscribe to our mailing list at breehealth.com/breepod for more insights like this to fuel your strategy.

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