When someone is struggling with their mental health or experiencing thoughts of suicide, knowing what to say or do can feel overwhelming. You may worry about saying the wrong thing or wonder whether it is your place to step in.
The CARE framework provides a simple, practical approach to help people recognize concerns, start important conversations, and connect someone with support.
C — Connect
Start by making a genuine connection. If you notice changes in someone’s behavior, mood, or communication, check in. A simple, caring conversation can create an opportunity for someone to share what they are experiencing.
A — Ask
If you are concerned that someone may be thinking about suicide, ask directly. A question such as, “Are you thinking about suicide?” can open the door to an honest conversation. Asking about suicide does not put the idea in someone’s head. Instead, it can provide an opportunity for someone to talk openly about what they are experiencing and receive support.
R — Respond
Listen calmly and without judgment. Avoid trying to immediately solve the problem or minimize what the person is experiencing. Thank them for sharing with you, take their concerns seriously, and focus on helping them feel supported in the moment.
E — Encourage Help
You do not have to handle the situation alone. Encourage the person to connect with appropriate professional or crisis resources and, when possible, help them take that next step. If there is immediate danger, seek emergency assistance.
Building Confidence Through Suicide Prevention Training
Suicide prevention is not about having all the answers. It is about recognizing when someone may need support and being prepared to take meaningful action.
Bree Health’s Recognize, Respond, Refer: Suicide Awareness & Prevention webinar helps employees and leaders recognize warning signs, start difficult conversations, and connect people with appropriate support. Through practical guidance and the CARE framework, participants can build the knowledge and confidence to respond compassionately when someone may be struggling. This webinar is available by request and can be modified to specific teams’ needs, contact us today to learn more.
By increasing awareness and preparing people to respond, organizations can help create workplace cultures where mental health conversations are encouraged and employees know where to turn for support.
If you or someone you know is experiencing a mental health or suicide-related crisis, call or text 988 to reach the 988 Suicide & Crisis Lifeline. If there is immediate danger, call 911.